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Would you mind sharing more about the content/format of your letter? Verizon has hiked my rates a few times (with no improvement in service, naturally), so I'm

by antsar 8y ago

Would you mind sharing more about the content/format of your letter? Verizon has hiked my rates a few times (with no improvement in service, naturally), so I'm wondering what to write if it happens again. Does needlessly increasing rates violate some law/statute?

ada1981 8y ago
Same. Please post a PDF of your communication strategy.
JumpCrisscross 8y ago
> Would you mind sharing more about the content/format of your letter? Sure! I filed a complaint with the Bureau of Internet & Technology under New York's Attorney General [1]. I've pasted the redacted text below. "In 2017 I called Spectrum because the rate we were being billed ($104.99) was higher than what we had signed up for (around $80) and more than the rate on Spectrum's Residential Rate Card Information & Disclosure for our apartment (https://www.spectrum.com/browse/content/ratecard.html https://www.spectrum.com/browse/content/ratecard.html). I was told, on the phone, that the rate would be lowered to $89.99 per month. On February 20th, 2018 I was charged $104.99 by Spectrum. I called and was told that my billing information would be changed to $89.99 for future bills (see Change of Service Confirmation, attached). On March 2nd, 2018 we received a bill for $104.99, due March 18th, 2018. I called (855) 243-8892, the support phone number provided on Spectrum's website (https://www.spectrum.com/contact-us.html https://www.spectrum.com/contact-us.html), and spoke with [PERSON] (employee number [redacted]). [PERSON] acknowledged the Change of Service Confirmation, and said a technical error had prevented my billing information from being able to be updated. [PERSON] discussed the matter with one of her supervisors, [SUPERVISOR], who said a technician needed to visit my apartment to replace my modem. Until this visit was done, the billing information could not be changed. I asked [PERSON] for anything in writing confirming that after an in-person visit, my billing information would be updated. [PERSON] said she was technically unable to fulfill that request. [PERSON] then said a technical issue prevented her from scheduling a technician visit to my apartment." ... I then called my State Senator’s office and asked who deals with telecom policy. Got their name and sent them a copy of the complaint along with a very brief cover letter. [1] https://formsnym.ag.ny.gov/OAGOnlineSubmissionForm/faces/OAGBITHome https://formsnym.ag.ny.gov/OAGOnlineSubmissionForm/faces/OAG...

by antsar 8y ago

ada1981 8y ago

Same. Please post a PDF of your communication strategy.

JumpCrisscross 8y ago

> Would you mind sharing more about the content/format of your letter? Sure! I filed a complaint with the Bureau of Internet & Technology under New York's Attorney General [1]. I've pasted the redacted text below. "In 2017 I called Spectrum because the rate we were being billed ($104.99) was higher than what we had signed up for (around $80) and more than the rate on Spectrum's Residential Rate Card Information & Disclosure for our apartment (https://www.spectrum.com/browse/content/ratecard.html https://www.spectrum.com/browse/content/ratecard.html). I was told, on the phone, that the rate would be lowered to $89.99 per month. On February 20th, 2018 I was charged $104.99 by Spectrum. I called and was told that my billing information would be changed to $89.99 for future bills (see Change of Service Confirmation, attached). On March 2nd, 2018 we received a bill for $104.99, due March 18th, 2018. I called (855) 243-8892, the support phone number provided on Spectrum's website (https://www.spectrum.com/contact-us.html https://www.spectrum.com/contact-us.html), and spoke with [PERSON] (employee number [redacted]). [PERSON] acknowledged the Change of Service Confirmation, and said a technical error had prevented my billing information from being able to be updated. [PERSON] discussed the matter with one of her supervisors, [SUPERVISOR], who said a technician needed to visit my apartment to replace my modem. Until this visit was done, the billing information could not be changed. I asked [PERSON] for anything in writing confirming that after an in-person visit, my billing information would be updated. [PERSON] said she was technically unable to fulfill that request. [PERSON] then said a technical issue prevented her from scheduling a technician visit to my apartment." ... I then called my State Senator’s office and asked who deals with telecom policy. Got their name and sent them a copy of the complaint along with a very brief cover letter. [1] https://formsnym.ag.ny.gov/OAGOnlineSubmissionForm/faces/OAGBITHome https://formsnym.ag.ny.gov/OAGOnlineSubmissionForm/faces/OAG...