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The number of times I've been faced with condescending comments from developers of mobile and web apps here and on reddit is pretty amazing to me. The presumpti
by stcredzero 8y ago
The number of times I've been faced with condescending comments from developers of mobile and web apps here and on reddit is pretty amazing to me. The presumption of cluelessness on the part of most developers faced with any kind of non-praise feedback is stark and amazing. I can understand why it exists -- since the degree of cluelessness out there is quite amazing -- but it's pretty much anathema to anything in good customer service.
Could you just
Sorry, but that phrase is not necessarily softer. It can also be quite harsh!
- jumelles 8y ago> Could you just Yeah, that's a really bad example - the "just" adds a tone of impatience.
- colechristensen 8y ago'just' is a pejorative. It is explicitly expressing contempt for anything but the suggested directions. "Could you just" is easily translated as "You're an idiot if you don't"