I agree that companies should provide more transparency, but I think that this should be provided as a remediation process to get an account back into complianc

I agree that companies should provide more transparency, but I think that this should be provided as a remediation process to get an account back into compliance, rather than termination reason. If companies were able to give you actionable steps or why your account was flagged, that would let them have a way forward to retain a customer as well as provide answers. On the converse, though, termination without reason does serve a purpose. For example, if this was because of illegal content being stored on the service, Microsoft may be complying with law enforcement and doesn’t want to tip off the suspect. I strongly believe account remediation is better than all out termination, and that termination should only be enacted in the most severe of cases (repeat offenses or potentially criminal conduct).