> Tasks belong in tickets, long-term documentation/policies/meeting notes/etc belong in shared space (wiki), and discussions are faster and more productive in r

> Tasks belong in tickets, long-term documentation/policies/meeting notes/etc belong in shared space (wiki), and discussions are faster and more productive in realtime (in-person, video call, or chat). I wonder how much of this attitude is a result of poor email client UIs. I switched over to using notmuch for my mail about a year ago, and I now consider email to be a great place for discussions: I can search my entire history almost instantaneously, far faster than with Gmail or Inbox. > The problem I think most people run into with the realtime discussion is failing to document the outcome of the meeting -- and that of course goes into a ticket or long-term docs. A meeting with no notes or outcome might as well have not happened. I definitely agree here. This falls under the heading of 'things we used to know as a society that we've forgotten.' Every meeting should have an agenda, even it's just a single agendum 'discuss $FOO,' and every meeting should have some sort of minutes, even if they're just 'discussed $FOO, decided to pursue course $BAR.'