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I'll counter that anecdote with an observation that I have never observed any of those issues. In our deployment Mattermost is reliable and I've never heard any

I'll counter that anecdote with an observation that I have never observed any of those issues. In our deployment Mattermost is reliable and I've never heard any complaints like those from my colleagues. It could be a question of scale; we only have probably 50 or so regular users. That said, even though it works as advertised the product is not perfect. The Mattermost UI is bare bones and some things like conversation threading are implemented poorly.

it33 8y ago
Thanks @JeremyNT! Mattermost team here. May I ask which Mattermost version you're running? Also, what features would you like to see? We ship new improvements monthly, so if you're on an older release you could quickly add a lot of features: emoji reactions, GIF selector, custom emojis, Slack-compatible keyboard shortcuts, hashtags, slash comments, Slack-compatible integrations, etc.
- _V_ 8y ago
  I, for one, would like to see normal package upgrade process - atleast for debian-based distros. I really don't like the current way of "copy old directory somewehere, copy a new one and replace some files from the old one". That is very painfull and this process does not really invoke a lot of confidence. edit: typo
- JeremyNT 8y ago
  We're on 4.10.1, so I think we have most if not all of what you mentioned. Thanks for the great open source product! I should be clear, my own UI complaints are minor, but I want to acknowledge that people expecting a 1:1 copy of Slack won't exactly find it. Mattermost works well for us, but I recognize that an enhanced UI with tight media integration must be important to many people, otherwise Slack would not have become as popular as it has. Threading is really the only gripe I have personally - I don't like how it works, and I don't use it much because of that. But then I also don't have any real observations about how it could be improved either, and not using it (and basically operating as if it's IRC) is a perfectly fine solution!
- h1d 8y ago
  I wish the search feature to be more straightforward. It seems to be trying to be smart about searching close matches but it just misses exact matches and when I really have to search some messages I have to search it with SQL in the database. It's not good when I can't tell my members to use the search feature when I know it's unreliable. For instance, I try to search for "pass" hoping to dig out the password someone pasted and it shows results containing words like "wordpress" and "css" that petty much buries the actual matches even if they're somewhere way down in the result.

it33 8y ago

Thanks @JeremyNT! Mattermost team here. May I ask which Mattermost version you're running? Also, what features would you like to see? We ship new improvements monthly, so if you're on an older release you could quickly add a lot of features: emoji reactions, GIF selector, custom emojis, Slack-compatible keyboard shortcuts, hashtags, slash comments, Slack-compatible integrations, etc.

_V_ 8y ago
I, for one, would like to see normal package upgrade process - atleast for debian-based distros. I really don't like the current way of "copy old directory somewehere, copy a new one and replace some files from the old one". That is very painfull and this process does not really invoke a lot of confidence. edit: typo
JeremyNT 8y ago
We're on 4.10.1, so I think we have most if not all of what you mentioned. Thanks for the great open source product! I should be clear, my own UI complaints are minor, but I want to acknowledge that people expecting a 1:1 copy of Slack won't exactly find it. Mattermost works well for us, but I recognize that an enhanced UI with tight media integration must be important to many people, otherwise Slack would not have become as popular as it has. Threading is really the only gripe I have personally - I don't like how it works, and I don't use it much because of that. But then I also don't have any real observations about how it could be improved either, and not using it (and basically operating as if it's IRC) is a perfectly fine solution!
h1d 8y ago
I wish the search feature to be more straightforward. It seems to be trying to be smart about searching close matches but it just misses exact matches and when I really have to search some messages I have to search it with SQL in the database. It's not good when I can't tell my members to use the search feature when I know it's unreliable. For instance, I try to search for "pass" hoping to dig out the password someone pasted and it shows results containing words like "wordpress" and "css" that petty much buries the actual matches even if they're somewhere way down in the result.