5 ms·

Obviously I'm in the minority based on their success but after the latest Prime rate increase I've mostly given up on Amazon. Part of it is just the terrible UX

Obviously I'm in the minority based on their success but after the latest Prime rate increase I've mostly given up on Amazon. Part of it is just the terrible UX. Compare trying to watch Prime video with going to netflix.com. The retail website is incredibly noisy. There's all the 3rd party cruft to sift through (the things not sold by Amazon) and the worry about counterfeit products. AWS UI is always cluttered and feels 10 years behind the times compared to Google cloud. Basically Amazon has succeeded in spite of its terrible UX (IMO) but I'm personally tired of it.

chriselles 8y ago
I’m a Prime Member(and an early Amazon employee 07-01). Hard to get Prime Video working outside the US. And annoying intentional issues like searching for running shoes by size and brand and receiving results of “From as low as $XX.XX” Then you have to search by size to determine the price roulette result. For the price shopper, it intentionally wastes my time trying to find the best value. From a business angle, it makes sense. From a customer centric angle, not so much.
germainelol 8y ago
Yeah, I definitely find myself buying from Amazon less often now. I shop around elsewhere as it's more user-friendly and only go to Amazon if I happen to search for a product and see it's cheaper on Amazon. Before, a lot of people would have Amazon as their go-to "Google" for anything shopping related, but I don't think so anymore.
- mrep 8y ago
  > Before, a lot of people would have Amazon as their go-to "Google" for anything shopping related, but I don't think so anymore. The fact that their sales are up 39% kind of disagrees with your experience.
mrep 8y ago
> There's all the 3rd party cruft to sift through (the things not sold by Amazon) and the worry about counterfeit products. I've bought hundreds of products from Amazon and have not experienced one counterfeit good. I even bought a 60 inch 4k $1,000 tv and a $300 foam mattress that would have probably cost $3,000 if I bought it from a traditional retailer and they are both amazing. Add on the fact that I can buy everything from home and don't have to walk/drive to a store and prices are really good, I buy pretty much everything I can from Amazon. The only products that I have bought from Amazon which have been relatively crappy quality are cords but I paid 1/10th the price for multiple variable length ones effectively saving me 95% of money (1/10th the price * 3 cords) plus I get spares to leave around the house. The overall cost of replacing even an entire set of bad ones has been blindingly obvious in favor of the cheap ones. Granted, I only tend to buy things that are highly rated by Amazon which almost always have prime shipping but I don't see where this counterfeit goods destroying the market sentiment comes form? Are you just buying the cheapest goods despite the ratings/sales reputation causing you to be scammed?

chriselles 8y ago

I’m a Prime Member(and an early Amazon employee 07-01). Hard to get Prime Video working outside the US. And annoying intentional issues like searching for running shoes by size and brand and receiving results of “From as low as $XX.XX” Then you have to search by size to determine the price roulette result. For the price shopper, it intentionally wastes my time trying to find the best value. From a business angle, it makes sense. From a customer centric angle, not so much.

germainelol 8y ago

Yeah, I definitely find myself buying from Amazon less often now. I shop around elsewhere as it's more user-friendly and only go to Amazon if I happen to search for a product and see it's cheaper on Amazon. Before, a lot of people would have Amazon as their go-to "Google" for anything shopping related, but I don't think so anymore.

mrep 8y ago
> Before, a lot of people would have Amazon as their go-to "Google" for anything shopping related, but I don't think so anymore. The fact that their sales are up 39% kind of disagrees with your experience.

mrep 8y ago

> There's all the 3rd party cruft to sift through (the things not sold by Amazon) and the worry about counterfeit products. I've bought hundreds of products from Amazon and have not experienced one counterfeit good. I even bought a 60 inch 4k $1,000 tv and a $300 foam mattress that would have probably cost $3,000 if I bought it from a traditional retailer and they are both amazing. Add on the fact that I can buy everything from home and don't have to walk/drive to a store and prices are really good, I buy pretty much everything I can from Amazon. The only products that I have bought from Amazon which have been relatively crappy quality are cords but I paid 1/10th the price for multiple variable length ones effectively saving me 95% of money (1/10th the price * 3 cords) plus I get spares to leave around the house. The overall cost of replacing even an entire set of bad ones has been blindingly obvious in favor of the cheap ones. Granted, I only tend to buy things that are highly rated by Amazon which almost always have prime shipping but I don't see where this counterfeit goods destroying the market sentiment comes form? Are you just buying the cheapest goods despite the ratings/sales reputation causing you to be scammed?