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You can get commercial support from 10gen (MongoDB developers) as we do for my company. It's just like MySQL providing support for their enterprise DB. Of cours
by dmytton 16y ago
You can get commercial support from 10gen (MongoDB developers) as we do for my company. It's just like MySQL providing support for their enterprise DB. Of course MySQL is much more widely used than MongoDB so there is more community help and knowledge.
- marclove 16y agoRight, I'm aware. Not everybody can afford a contract though, nor should they have to in order to avoid major outages like this. But I would like to know if Foursquare has a commercial support contract with 10Gen. If they didn't, why not? especially for a service that big? If they did, how was it that 10Gen took that long to fix the problem?
- sachinag 16y agoThey share USV as an investor. I'd be astonished if they didn't.
- marclove 16y agoHeh...that's one hell of a commercial support contract then. Should be interesting to read 10gen's own detailed post-mortem.
- steveklabnik 16y agoI'm sure that if you're the size of Foursquare, you can afford the contract. Then again, it's no excuse for bad software. I've only used Mongo on small sites so far, and have been loving it.
- marclove 16y agoIts all fun and games until someone gets a shard in the eye.
- fizx 16y agoI'm sure it was diagnosed quickly. Sometimes you have to copy data, rebuild indexes, etc.
- fauigerzigerk 16y agoAccording to that blog post it hasn't actually been properly diagnosed yet. They see the symptoms but they don't know why they're seeing those symptoms.
- cyu 16y agoIf I was 10Gen, it would be in my best interest to offer support to 4sq, contract or not. People (like us) are watching.