Really great response. I had often lumped SmugMug and 37Signals into the same category, but I have to say that after the past few months I've come to see them

Really great response. I had often lumped SmugMug and 37Signals into the same category, but I have to say that after the past few months I've come to see them in a different light. 37Signals while brilliant in much of what they do, has seemed to acquire the curse of hubris and it's embarrassing to see. Some of their recent responses to criticism in particular seem quite petty, abrasive, and defensive. SmugMug on the other hand seems much more mature and even self-deprecating in their approach. After meeting Don McAskill it's easy to see why - he is one of the smartest and nicest guys I've ever met. He hosted a geek lunch recently and I was really impressed with him and how genuine he is. Anyway, it's really great that there are some good examples to follow in our little startup world.