Endnote. Ugh. When I used it a decade ago it was the worst program I have ever used. Try to look up something and nothing happens. Is it thinking? Is it connect

Endnote. Ugh. When I used it a decade ago it was the worst program I have ever used. Try to look up something and nothing happens. Is it thinking? Is it connecting to a server? Did it just not find any results? There's no way to tell because it doesn't tell you anything.