5 ms·

I'll be the contrary voice. At this point, I don't really care what the cause of the downtime is and I'd prefer that their engineers are working full time on f

I'll be the contrary voice. At this point, I don't really care what the cause of the downtime is and I'd prefer that their engineers are working full time on fixing it, rather than writing extended blog posts about it. If they have a solid ETA on a fix, that might be nice to know, but from my experience it's unusual to be able to give such a number with confidence. After the fact, maybe there is an interesting story to tell about what went wrong and how they hope to avoid it in the future, but that's for tomorrow not today.

iamdave 16y ago
Agreed, when I saw this status page I let out a slight sigh of relief seeing a straight forward "currently down" "working normally" site, instead of a series of blog entries ala twitter and tumblr. It's nice that you want to write, but for the love of God get back to work.
mikeryan 16y ago
I'll go in the middle. First having a page like this where I can make sure I'm not the issue is helpful and I can be somewhat comforted there. However, now that I've discovered the issue doesn't exist between my ass and my keyboard I'd also like some sort of idea on the depth of the issue and a timeframe for a fix.
- Legion 16y ago
  I think your porridge is just right. Don't make me read a wall of text to get a simple answer to "is it down?", but clue me in on what's going on and, if possible, when I can expect service to resume. Dropbox isn't critical for us where I work, but it is something we use daily for passing documents around.
dpcan 16y ago
I respect your opinion, but what I mean is that seeing something along the lines of "replacing a router", or "re-establishing communications with AWS", or whatever it happens to be, is better than "it's down". There also has to be a couple people there that aren't hands on with the problem, and their responsibility could easily be to constantly communicate with the public.
- travisjeffery 16y ago
  Well the persons that are sitting back not doing anything would still have to talk to someone who knows what is going on to ask them anyway. Also, it seems you're never going to be able to give out enough info to please everyone in these circumstances so you give out just enough like they did.
lsc 16y ago
I agree with you, personally. But from what I have seen of my customers? they agree with the previous post.

iamdave 16y ago

Agreed, when I saw this status page I let out a slight sigh of relief seeing a straight forward "currently down" "working normally" site, instead of a series of blog entries ala twitter and tumblr. It's nice that you want to write, but for the love of God get back to work.

mikeryan 16y ago

I'll go in the middle. First having a page like this where I can make sure I'm not the issue is helpful and I can be somewhat comforted there. However, now that I've discovered the issue doesn't exist between my ass and my keyboard I'd also like some sort of idea on the depth of the issue and a timeframe for a fix.

Legion 16y ago
I think your porridge is just right. Don't make me read a wall of text to get a simple answer to "is it down?", but clue me in on what's going on and, if possible, when I can expect service to resume. Dropbox isn't critical for us where I work, but it is something we use daily for passing documents around.

dpcan 16y ago

I respect your opinion, but what I mean is that seeing something along the lines of "replacing a router", or "re-establishing communications with AWS", or whatever it happens to be, is better than "it's down". There also has to be a couple people there that aren't hands on with the problem, and their responsibility could easily be to constantly communicate with the public.

travisjeffery 16y ago
Well the persons that are sitting back not doing anything would still have to talk to someone who knows what is going on to ask them anyway. Also, it seems you're never going to be able to give out enough info to please everyone in these circumstances so you give out just enough like they did.

lsc 16y ago

I agree with you, personally. But from what I have seen of my customers? they agree with the previous post.