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I don't believe that would be true except for local businesses that are selling a commodity. Those who hope to convert me into a repeat customer based on the q

• garply 16y ago
  Even for non-commodities, customer contact information can be invaluable. Often would-be repeat customers just forget you exist, but if reminded about you they would happily continue to buy. The same reasoning for websites periodically sending their users emails is at work here. Remember how Facebook used to send email notifications that you've received a new Facebook message, but wouldn't tell you the content of that message in the email? "Hey, we have more goodies back here - come visit again."
• bapadna 16y ago
  My barber sends me a coupon at about the time I need my next haircut. That coupon converted me to a regular, even though I always forget to bring it with me. It reminds me to make an appointment with him, not one of the many other haircut options that I consider acceptable. He got my home address by flat out asking if he could have it after I was a walk-in one day. My wife's favorite spa has also figured out that sending me follow-on ads is a pretty effective sales pitch, as I semi-routinely say 'hey, she deserves another half-day at the spa.' They got my email address from an initial online sale. I don't get any follow-on advertising from donut places, but there's a local restaurant who uses email to fill out slow nights with some really nice prix fixe dinners. Every now and then one shows up in my inbox, sounds delicious, and I don't feel like cooking, and they make an additional sale. They started doing so after I made a reservation on OpenTable, and our dining frequency jumped substantially.