Travel is a much more difficult business than it appears on the outset, it requires not just user-friendliness, but the business savvy to get the big players to

Travel is a much more difficult business than it appears on the outset, it requires not just user-friendliness, but the business savvy to get the big players to provide you the information so that you can be user friendly. It's not that the large travel companies don't know they're user hostile, they're just trying to squeeze every last dime from the consumer they can.