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As I've continued my research, talked to representatives and users of all the initially mentioned services, I definitely agree with both of your comments ABrand
by tgiles 16y ago
As I've continued my research, talked to representatives and users of all the initially mentioned services, I definitely agree with both of your comments ABrandt and damoncali. Braintree and Chargify seem to be leading the pack. Chargify has a more feature-rich, and developed recurring billing platform than Braintree, but Braintree has a lot of other benefits and seem to be quickly expanding their recurring billing quickly.
If we already had a merchant account or payment gateway Chargify would definitely be the right fit, but I too am apprehensive about their longevity. It remains a tough call, though, since the field still feels in infancy with no clear winners. At the moment it feels as if we're leaning towards Braintree, which appears to be more secure in the long term, professionally managed, and offers a nice set of quickly growing features to their already rock-solid service. Next step will be to start playing around with both platforms and see if either one stands out in practicality.
- tgiles 16y agoAs a result of how Chargify handled their price and policy changes (http://news.ycombinator.com/item?id=1780348 http://news.ycombinator.com/item?id=1780348) we are no longer considering them as a viable option. Regardless of whether they're cheaper, have better features, etc., the fact that they would make this change without any real warning to their existing customers is beyond sketchy. I'm pretty much amazed that they did this without at least emailing their existing customers a few weeks in advance to prepare and warn them before making the public and official switch. If they are the type of company that would do this, what else would they do? Not worth the risk in my opinion.