Sure, but my point was one should consider complaints as signal that the situation should be monitored/investigated so that the general outlines of an actionabl

Sure, but my point was one should consider complaints as signal that the situation should be monitored/investigated so that the general outlines of an actionable plan can be crafted if there are potential areas of risk, or in the most serious situation, an actual plan. Blanket painting of a class of complaints doesn't help them or you accomplish business objectives better long term.