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+1 for discoverability. I haven’t used the McDonald’s kiosks, but I’ve ordered many times using the Chick-Fil-A app, and it’s great. I discovered all sorts of
by BonesJustice 8y ago
+1 for discoverability. I haven’t used the McDonald’s kiosks, but I’ve ordered many times using the Chick-Fil-A app, and it’s great. I discovered all sorts of options I didn’t even know existed. I can get pepper jack cheese on my spicy chicken sandwich? Hell yes, please. And so many sauces I didn’t know about. You can order an Arnold Palmer too, with either sweet or unsweetened tea. Very flexible.
If done right, this could definitely be an improvement. On the other hand, they implemented a not so great kiosk-based system at my office cafeteria, and that transition wasn’t exactly smooth. The menu selections on the kiosks were much too rigid, and did not offer enough flexibility for customization.