The Chick-fil-a app (not a kiosk but same concept) does make it a better experience despite the fact that Chick-fil-a employees are known for excellent customer

The Chick-fil-a app (not a kiosk but same concept) does make it a better experience despite the fact that Chick-fil-a employees are known for excellent customer service. During lunch hour my Chick-fil-a was a mad house of ppl waiting in line to order but once the app hit critical mass, the line basically disappears and people just show up to pick up their order and leave. I think the key to success iss that CFA only has a couple items on the menu and there are only so many ways you can customize a chicken sandwich (or tenders or nuggets). Because the app streamlined their process they upped their throughput and hired more employees to meet this demand. So I think kiosks could ultimately be a win-win for employees and customers but we gotta get over the learning curve hump. The McDonalds kiosks are NOT user friendly.