I claim no authority on this, but: when the money suddenly started pouring in, they really needed to take a step back and figure out what these people who were

I claim no authority on this, but: when the money suddenly started pouring in, they really needed to take a step back and figure out what these people who were throwing money at them actually wanted. Then, build a bare-bones but polished minimum viable product that is actually useful and usable for the majority of users. Don't make any specific, bold announcements, but rather "it'll be done when it's done". The "developer preview" would have been fine for slow, bottom-up growth, but it isn't in this reality. The product was already consumer facing before it even existed, so the audience is wrong.