3 ms·

Complain right away if the driver is bad and let Uber/Lyft take care of it. If you just rate low and do nothing you kinda let the problem persist.

• jonny_eh 8y ago
  But isn't that what the rating system is for?
  • dawnerd 8y ago
    Yes but rating a 3 star isn't going to get Uber or Lyft to look into it. Do rate but then contact support and tell them they were a bad driver.
    • sbarre 8y ago
      When you rate you can indicate why you're giving the rating, but yeah that is what the rating is for. This guy wasn't threatening or aggressive towards us in any way, he was just an unpleasant and bad driver. So we did what we thought we should: we gave him a rating that reflected our experience. I did suggest that she complain about the driver's complaint since that was the real problem.. I'm not sure if she ultimately did though, as I left it up to her to decide what to do since it's her Uber account. :)