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The stories discussed previously on HN involved customers who had to chargeback after Uber wouldn't refund the charge, FWIW.
by endianswap 8y ago
The stories discussed previously on HN involved customers who had to chargeback after Uber wouldn't refund the charge, FWIW.
- op00to 8y agoI'm going venture a guess that if anyone charges back against Uber, they're summarily banned from using Uber ever again.
- bluetidepro 8y agoI don't know, I guess I just don't see it as a real story when so little customers are reporting it as a problem. Esp when all the customers referenced in the story itself didn't even have to do a chargeback. Yeah, it was a hassle with some emails back and forth, but Uber eventually took care of them all (at least the ones referenced in the article). I've personally never had a problem at all disputing a charge from Uber (I use the service every day for work).
- NullPrefix 8y ago>so little customers are reporting Do you mean "so little customers are reporting it to HN" ? Or do you have some data from Uber internal support?
- deleted 8y ago[deleted]
- untog 8y agoThere are people that use Uber with debit cards, and who don't have a lot of money hanging around in their accounts. An $80-$150 charge (that takes time to ever get refunded) is a big deal for those people.
- bluetidepro 8y agoI understand what you're saying, but the fact is that, at least the customers in the article, all did eventually get a refund. Which makes it a "non-story" to me, personally. This could happen with any company. Company X accidentally charges you more, you dispute it, and you get your money back. It sucks, yeah, but it's not a big enough Uber specific problem to warrant a story like this trying to make it a bigger deal than it is.
- tedivm 8y agoThat's only because you're ignoring all the other comments which point out that there are people who didn't get refunds, and that there were others who had to go back and forth with Uber and fight for these refunds.
- bluetidepro 8y agoSorry, all the Miami Herald original article links came after I made these comments. I was going off the info mentioned in the Gizmodo article. The original article def paints a bit of a different picture.
- tedivm 8y agoThe Gizmodo article is basically just the Miama Herald article badly summarized. In cases like this I always recommend reading the original article.