Yeah. I agree. Maybe this makes it slightly less bad: to log into my account, the guy typed in a single-use random code which their special administrative inte

Yeah. I agree. Maybe this makes it slightly less bad: to log into my account, the guy typed in a single-use random code which their special administrative interface texted to my phone. Assuming that code is truly only good for one use, there's a little safety in that. But, I still wonder what exactly these cell-phone representatives do with the info they can access on my account, and whether they truly log off, or capture that web page's info somehow, etc. I once saw a cell phone rep in-training take a picture of such a private account screen with their personal phone and then text it to another person in the company so that they could ask that person how to carry out the next step in the sequence of screens they needed to fill out. It was pretty disturbing. Customers have to place a lot of faith in the retailer, unfortunately.