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> One thing I learned early on in IT is: It is now how you fix the problem, it is how people feel when you fixed it. Like we say at our company, don't manage p
by kryogen1c 8y ago
> One thing I learned early on in IT is: It is now how you fix the problem, it is how people feel when you fixed it.
Like we say at our company, don't manage problems - manage clients.
- booleandilemma 8y agoSo much of tech support is hand-holding and telling the user everything is going to be ok.
- Cthulhu_ 8y agoYup, and reassuring them that they didn't do anything wrong.