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I am autistic and this is a fascinating read. Haven't finished it yet, but needed to comment to encourage others. One thing I learned early on in IT is: It is
by teddyc 8y ago
I am autistic and this is a fascinating read. Haven't finished it yet, but needed to comment to encourage others.
One thing I learned early on in IT is: It is now how you fix the problem, it is how people feel when you fixed it.
This is tough to deal with b/c you can fix the "problem" but still have fallout from the situation b/c the way people felt from interacting with you.
- kryogen1c 8y ago> One thing I learned early on in IT is: It is now how you fix the problem, it is how people feel when you fixed it. Like we say at our company, don't manage problems - manage clients.
- booleandilemma 8y agoSo much of tech support is hand-holding and telling the user everything is going to be ok.
- Cthulhu_ 8y agoYup, and reassuring them that they didn't do anything wrong.