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This is terrible. Obviously, when people puke in cars, they should be charged accordingly, but these types of scams are awful. The easiest solution seems to be

This is terrible. Obviously, when people puke in cars, they should be charged accordingly, but these types of scams are awful. The easiest solution seems to be that the driver should initiate the “charge” while the passenger is still in the car/on the ride. Then a notification can come up in the app and tell the passenger they are being charged for cleanliness/whatever. That’s how regulars cabs work (at least in NYC). You puke in the cab, you get $75 added to your fair (been there, done that. Not proud.). It’s possible some scammers might try to do that with people in the car, but at that point, the passenger can gather their own evidencs and contact the company immedietly.

ddtaylor 8y ago
I say increase the burden of proof to a video. All Uber drivers really should have a dashcam by now for many other reasons.
giancarlostoro 8y ago
The cleaning supplies cannot even go above $20, like you have got to be kidding me. Uber has the same issue all online retail has, when complaints come in, who can you believe and how do you evaluate? My thing is, if a driver keeps reporting these events and multiple drivers keep disputing it, maybe that driver has a pattern of screwing with your customers... The first time it happens to a driver it should be that Uber out of their own pocket pays for 'supplies' and still only charge like $20 or whatever is 'reasonable' I suppose. Although my next question is: how much of that vomit fee goes only to Uber? They sure as hell aint cleaning nobodys car...
- ben1040 8y ago
  >The cleaning supplies cannot even go above $20, like you have got to be kidding me. A cab or uber driver could well lose more than $20 while the car is out of commission due to vomit, as it's not just about a car wash or cleaning supplies. Not only are they losing revenue, but in cities like NYC they may well also be paying a lease fee to the owner of the car or medallion.
- ericabiz 8y ago
  The cleaning supplies aren’t the only issue. From a driver’s standpoint, if they’re in their first hour of a long shift and get a puker, they have significant lost income for the rest of the night. That’s what this is to reimburse for. And I also think it’s high so people will think twice about doing it! This sort of fraud is unacceptable, though. Uber’s going to have to come up with some sort of photo recognition that time and date stamps every photo submitted, and doesn’t allow same or similar photos. This is pushing the edge of what ML/AI can do currently.
  - giancarlostoro 8y ago
    I see, hadn't considered it from that perspective, I've never driven Uber or Lyft, only have family that have. I've heard only of one instance where somebody spilled juice in my relatives car and they put a negative review against the rider.

ddtaylor 8y ago

I say increase the burden of proof to a video. All Uber drivers really should have a dashcam by now for many other reasons.

giancarlostoro 8y ago

The cleaning supplies cannot even go above $20, like you have got to be kidding me. Uber has the same issue all online retail has, when complaints come in, who can you believe and how do you evaluate? My thing is, if a driver keeps reporting these events and multiple drivers keep disputing it, maybe that driver has a pattern of screwing with your customers... The first time it happens to a driver it should be that Uber out of their own pocket pays for 'supplies' and still only charge like $20 or whatever is 'reasonable' I suppose. Although my next question is: how much of that vomit fee goes only to Uber? They sure as hell aint cleaning nobodys car...

ben1040 8y ago
>The cleaning supplies cannot even go above $20, like you have got to be kidding me. A cab or uber driver could well lose more than $20 while the car is out of commission due to vomit, as it's not just about a car wash or cleaning supplies. Not only are they losing revenue, but in cities like NYC they may well also be paying a lease fee to the owner of the car or medallion.
ericabiz 8y ago
The cleaning supplies aren’t the only issue. From a driver’s standpoint, if they’re in their first hour of a long shift and get a puker, they have significant lost income for the rest of the night. That’s what this is to reimburse for. And I also think it’s high so people will think twice about doing it! This sort of fraud is unacceptable, though. Uber’s going to have to come up with some sort of photo recognition that time and date stamps every photo submitted, and doesn’t allow same or similar photos. This is pushing the edge of what ML/AI can do currently.
- giancarlostoro 8y ago
  I see, hadn't considered it from that perspective, I've never driven Uber or Lyft, only have family that have. I've heard only of one instance where somebody spilled juice in my relatives car and they put a negative review against the rider.