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I expect they already do this, and also have a system for cutting off suspected fraudulent passengers. And it probably works pretty well (they have some smart s
by dmurray 8y ago
I expect they already do this, and also have a system for cutting off suspected fraudulent passengers. And it probably works pretty well (they have some smart statisticians there, and the right incentives), but it's statistically based and every so often they have a false positive and cut off an honest customer or an honest driver. It would be unacceptable for a government body, or a utility with a government-granted monopoly, to do this without an appeals process, but it doesn't sound so bad for a private company that has competition.
- thebluehawk 8y agoThe problem is that Uber doesn't care. I've had a driver say they picked me up, and I can see them driving away on the app while I'm standing on the sidewalk. I cancelled the trip and Uber still charged me for a partial trip even though my phone was reporting I wasn't in the car.