5 ms·

This happened to me exactly one week ago. Three days after a very ordinary Sunday afternoon ride I got a ~$80 fee. I contested through the app and got a message

This happened to me exactly one week ago. Three days after a very ordinary Sunday afternoon ride I got a ~$80 fee. I contested through the app and got a message containing two close-up pictures of a stained back seat. There was no background of the car, just a close-up of a seat cushion. The ticket was closed immediately after I received the picture. I was able to re-open it by replying to the email of the ticket I received, where I asked for proof of the time it occurred, or proof of anything really. I received a message acknowledging that I wanted proof, and then a generic summary of Uber's policy - once again the ticket was closed. I am now adamantly not using Uber. Keep your $80 you lost a frequent customer. Edit: FWIW this was for a ride from SF to RWC. Not in Miami.

pcurve 8y ago
driver should be required to save a small sample and this will drastically cut down on false claim by both parties. make false claim twice? you are banned whether aa driver or passenger.
- Shank 8y ago
  Twice? I think you're giving a little too much leeway in terms of fraud. If you commit it once, you should be permanently banned from the platform. No second chances.
  - dsfyu404ed 8y ago
    The reason it's twice is to reduce the likelihood of a false positive fraud case banning someone who didn't commit fraud.
mixmastamyk 8y ago
Chargeback.
- bpicolo 8y ago
  If you charge them back you'll also never be using Uber again, they'll definitely ban you for that
  - enonevets 8y ago
    It sounded like gp is choosing not to use them again anyway. If that's the case, I fail to see the argument against a chargeback here.
  - DenisM 8y ago
    Use a different CC#
andrei_says_ 8y ago
I’m not using Uber because of their uber-sexist working environment, their uber-exploiting their drivers and complete lack of morals. Their platform becoming a breeding ground for scams is a function of the company’s nature.
- insickness 8y ago
  How is uber sexist?
  - nostalgeek 8y ago
    One of the most comment article on HN in recent history https://news.ycombinator.com/item?id=13682022 https://news.ycombinator.com/item?id=13682022
ben_jones 8y ago
Replying since I can no longer edit my original post. I find a way to re-open my support ticket with uber and linked them the miamiherald article - they then immediately refunded the cleaning fee.

pcurve 8y ago

driver should be required to save a small sample and this will drastically cut down on false claim by both parties. make false claim twice? you are banned whether aa driver or passenger.

Shank 8y ago
Twice? I think you're giving a little too much leeway in terms of fraud. If you commit it once, you should be permanently banned from the platform. No second chances.
- dsfyu404ed 8y ago
  The reason it's twice is to reduce the likelihood of a false positive fraud case banning someone who didn't commit fraud.

mixmastamyk 8y ago

Chargeback.

bpicolo 8y ago
If you charge them back you'll also never be using Uber again, they'll definitely ban you for that
- enonevets 8y ago
  It sounded like gp is choosing not to use them again anyway. If that's the case, I fail to see the argument against a chargeback here.
- DenisM 8y ago
  Use a different CC#

andrei_says_ 8y ago

I’m not using Uber because of their uber-sexist working environment, their uber-exploiting their drivers and complete lack of morals. Their platform becoming a breeding ground for scams is a function of the company’s nature.

insickness 8y ago
How is uber sexist?
- nostalgeek 8y ago
  One of the most comment article on HN in recent history https://news.ycombinator.com/item?id=13682022 https://news.ycombinator.com/item?id=13682022

ben_jones 8y ago

Replying since I can no longer edit my original post. I find a way to re-open my support ticket with uber and linked them the miamiherald article - they then immediately refunded the cleaning fee.