4 ms·

I don't see why that's unfortunate. It was the route taken here, too: > Despite several email exchanges, Uber never agreed to reimburse her the extra money. Bu

I don't see why that's unfortunate. It was the route taken here, too: > Despite several email exchanges, Uber never agreed to reimburse her the extra money. But she disputed the charge with her credit card company and got back her $98. Uber then canceled her account. Problem solved. > If neither Uber nor the credit card issuers agree to reimburse the victims of fraud in Miami, it’s not clear if the dispute becomes an issue for the county or the state. But I didn't read any evidence that a credit card issuer has denied the customer's dispute. In fact every (reasonable) case I've ever heard of the card issuer sides with the cardholder and not the merchant.

voicedYoda 8y ago
Unfortunately i have had the opposite experience and the card company sided with the merchant.
mnm1 8y ago
When you issue a chargeback, the credit card company asks the merchant to return the money. They have no power to enforce this even if they side with the issuer. If they cannot get the money after six months or so, you're on your own with small claims. I'm there right now even though the merchant promised in writing they would refund me. I've been screwed before also with five star Marriott hotel rooms that had no air conditioning in summer in Cancun. The belief that the credit card company eats the loss if the merchant refuses to refund is a myth, albeit one even I believed till recently. Don't ever rely on that. Not from any credit card, not even Amex. This is how things really work and most people don't find out till they get fucked over.