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How often does this happen? How about Uber eat the cost if driver and rider don’t agree on the facts. If a driver reports statistically more denied vomit, cut z

How often does this happen? How about Uber eat the cost if driver and rider don’t agree on the facts. If a driver reports statistically more denied vomit, cut zhim off from any benefits. Isn’t this how, eg, other types of fraud prevention work?

fit2rule 8y ago
I dunno why the app can't just be updated to make this smooth.
- massaman_yams 8y ago
  Not for every ride, but for spills/stains: require proof of these kinds of incidents to be recorded as a video (or series of pictures) within the app, including exterior & license plate of the registered car. Log timestamp and GPS data during recording. Could cut fraud substantially just like that. Then again, these incidents are probably only occurring on something like 0.05% of rides, so this may not really be the top priority to fix.
  - paulie_a 8y ago
    Uber GPS is complete garbage. Most drivers don't use it, as a rider I don't depend on it. I assume it would just use your phone's API, but apparently they managed to add a variable that significantly degraded it.
    - massaman_yams 8y ago
      Funny you should mention that. They wrote an article on it: https://eng.uber.com/rethinking-gps/ https://eng.uber.com/rethinking-gps/
dmurray 8y ago
I expect they already do this, and also have a system for cutting off suspected fraudulent passengers. And it probably works pretty well (they have some smart statisticians there, and the right incentives), but it's statistically based and every so often they have a false positive and cut off an honest customer or an honest driver. It would be unacceptable for a government body, or a utility with a government-granted monopoly, to do this without an appeals process, but it doesn't sound so bad for a private company that has competition.
- thebluehawk 8y ago
  The problem is that Uber doesn't care. I've had a driver say they picked me up, and I can see them driving away on the app while I'm standing on the sidewalk. I cancelled the trip and Uber still charged me for a partial trip even though my phone was reporting I wasn't in the car.

fit2rule 8y ago

I dunno why the app can't just be updated to make this smooth.

massaman_yams 8y ago
Not for every ride, but for spills/stains: require proof of these kinds of incidents to be recorded as a video (or series of pictures) within the app, including exterior & license plate of the registered car. Log timestamp and GPS data during recording. Could cut fraud substantially just like that. Then again, these incidents are probably only occurring on something like 0.05% of rides, so this may not really be the top priority to fix.
- paulie_a 8y ago
  Uber GPS is complete garbage. Most drivers don't use it, as a rider I don't depend on it. I assume it would just use your phone's API, but apparently they managed to add a variable that significantly degraded it.
  - massaman_yams 8y ago
    Funny you should mention that. They wrote an article on it: https://eng.uber.com/rethinking-gps/ https://eng.uber.com/rethinking-gps/

dmurray 8y ago

I expect they already do this, and also have a system for cutting off suspected fraudulent passengers. And it probably works pretty well (they have some smart statisticians there, and the right incentives), but it's statistically based and every so often they have a false positive and cut off an honest customer or an honest driver. It would be unacceptable for a government body, or a utility with a government-granted monopoly, to do this without an appeals process, but it doesn't sound so bad for a private company that has competition.

thebluehawk 8y ago
The problem is that Uber doesn't care. I've had a driver say they picked me up, and I can see them driving away on the app while I'm standing on the sidewalk. I cancelled the trip and Uber still charged me for a partial trip even though my phone was reporting I wasn't in the car.