4 ms·

It was on the door. Or back of the passenger seat. Now you got to take like 2-3 photos every-time you exit. Super hassle.

fit2rule 8y ago
Small price to pay for a smooth ride. I dunno, a lot of this reeks of entitlement. There's a liability to using someone else's possessions to increase ones quality of life: maintaining it in good order. Seems obvious to me: I'll take a pic/small video of entering and exiting the vehicle. Quality win, all around.
- mokash 8y ago
  It doesn't sound like you've thought about this too well. This add serious friction to the experience Uber is trying to provide with their service.
  - filmgirlcw 8y ago
    Not to mention the fact that now driver and passenger are taking photos, presumably with people in them, and sending them to Uber. I def don’t want random photos of me sent to Uber!
    - fit2rule 8y ago
      You take a picture of an empty seat. You sit in that seat, and complete your ride. You get out of the car, take another picture of the empty seat, and off you go. Those pictures of the seats before/after condition don't have any personal details in them. No humans. And they're only shared with Uber for verification in cases where claims are made. So, I don't see the problem.
  - fit2rule 8y ago
    I dunno, there is already friction: rating the experience. This just makes the ratings honest. Strange reaction from the downvote crew: okay, lets just live with fraud then. Its not like technological solutions to fraudulence are un-intersting, or?
    - mmt 8y ago
      > Its not like technological solutions to fraudulence are un-intersting, or? What you're proposing, however, isn't a technological solution, at least not primarily. It's a solution based in modified human behavior. A technological solution would be something closer to requiring full-time multi-camera video surveillance of each ride (as was recently on HN with the driver in Missouri live streaming to Twitch). Of course, it would raise all sorts of issues.
      - fit2rule 8y ago
        What you are proposing is personal irresponsibility. But I propose that this is just your desire for personal irresponsibility. As a user, I'd be quite happy to take a before/after picture of the car seat to ensure that both myself, and the driver, are satisfied as to the state of things during my ride. I see absolutely no issue with this - other than the fact that I have to take responsibility for the seat and the condition, no matter what. But you seem to propose that riders shouldn't be held responsible for the condition of the car seat after they've used it. I don't think that's particularly ethical, nor great, nor does it improve the quality of service as a whole for all of Ubers riders.
- massaman_yams 8y ago
  No. If 99.9% of rides don't involve this kind of problem, the additional time people (users + drivers) are unnecessarily spending taking and approving pictures is going to exceed the costs from incidents like this. That, and it's degraded UX and it'll drive a few percent of users to a competitor.
philjohn 8y ago
To be fair, after reading about this, I might have to start taking photos of the interior of my uber after a trip - and not rating for a number of days so that if this happens, I can give a 1 star rating. Too many of those and the driver gets kicked off the platform.

fit2rule 8y ago

Small price to pay for a smooth ride. I dunno, a lot of this reeks of entitlement. There's a liability to using someone else's possessions to increase ones quality of life: maintaining it in good order. Seems obvious to me: I'll take a pic/small video of entering and exiting the vehicle. Quality win, all around.

mokash 8y ago
It doesn't sound like you've thought about this too well. This add serious friction to the experience Uber is trying to provide with their service.
- filmgirlcw 8y ago
  Not to mention the fact that now driver and passenger are taking photos, presumably with people in them, and sending them to Uber. I def don’t want random photos of me sent to Uber!
  - fit2rule 8y ago
    You take a picture of an empty seat. You sit in that seat, and complete your ride. You get out of the car, take another picture of the empty seat, and off you go. Those pictures of the seats before/after condition don't have any personal details in them. No humans. And they're only shared with Uber for verification in cases where claims are made. So, I don't see the problem.
- fit2rule 8y ago
  I dunno, there is already friction: rating the experience. This just makes the ratings honest. Strange reaction from the downvote crew: okay, lets just live with fraud then. Its not like technological solutions to fraudulence are un-intersting, or?
  - mmt 8y ago
    > Its not like technological solutions to fraudulence are un-intersting, or? What you're proposing, however, isn't a technological solution, at least not primarily. It's a solution based in modified human behavior. A technological solution would be something closer to requiring full-time multi-camera video surveillance of each ride (as was recently on HN with the driver in Missouri live streaming to Twitch). Of course, it would raise all sorts of issues.
    - fit2rule 8y ago
      What you are proposing is personal irresponsibility. But I propose that this is just your desire for personal irresponsibility. As a user, I'd be quite happy to take a before/after picture of the car seat to ensure that both myself, and the driver, are satisfied as to the state of things during my ride. I see absolutely no issue with this - other than the fact that I have to take responsibility for the seat and the condition, no matter what. But you seem to propose that riders shouldn't be held responsible for the condition of the car seat after they've used it. I don't think that's particularly ethical, nor great, nor does it improve the quality of service as a whole for all of Ubers riders.
massaman_yams 8y ago
No. If 99.9% of rides don't involve this kind of problem, the additional time people (users + drivers) are unnecessarily spending taking and approving pictures is going to exceed the costs from incidents like this. That, and it's degraded UX and it'll drive a few percent of users to a competitor.

philjohn 8y ago

To be fair, after reading about this, I might have to start taking photos of the interior of my uber after a trip - and not rating for a number of days so that if this happens, I can give a 1 star rating. Too many of those and the driver gets kicked off the platform.