I’ve gone back and forth mentally on the “every bit of work needs a card” concept. Recently we’ve been trialing the on-call person taking those issues if they’r

I’ve gone back and forth mentally on the “every bit of work needs a card” concept. Recently we’ve been trialing the on-call person taking those issues if they’re under a time-estimate threshold (30min) and budgeting the time for that person accordingly. Other issues go up the chain, to avoid the issue of the on-call person getting overwhelmed with unrelated feature requests and such (especially by those they relate to better than others). So far it’s been really positive when the rotation is 6+ persons, when I drops below that it gets a bit more wearing with on call being a bit heavy feeling.