If you are in California, then there is a new law effective July 1, 2018 that says they must let you cancel online: https://www.cnet.com/news/companies-must-le

If you are in California, then there is a new law effective July 1, 2018 that says they must let you cancel online: https://www.cnet.com/news/companies-must-let-customers-cancel-subscriptions-online-california-law-says/ https://www.cnet.com/news/companies-must-let-customers-cance... In this article, it specifically mentions how difficult it is to cancel a NYT subscription.