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I'd love to get a NYT sub but they operate like SiriusXM when it comes to cancellations. You have to talk to a human, during business hours, and you have to fig
by meritt 8y ago
I'd love to get a NYT sub but they operate like SiriusXM when it comes to cancellations. You have to talk to a human, during business hours, and you have to fight with them for 15 minutes to get cancelled (meanwhile they offer you continually cheaper rates to stay on, so if you pay rack rates you're clearly overpaying in the first place).
If they offered a way to self-manage a subscription that I could cancel at any time (e.g. Netflix) and a fixed rate so I knew I wasn't overpaying. I'd love to sub.
- softbuilder 8y agoThis was how they lost my business forever a few years ago. I had to tighten spending for a bit so I called to cancel, thinking I'd be able to renew in a few months. The experience was horrible.
- ndrake 8y agoI recently cancelled via online chat. Only took 5 minutes.
- lancewiggs 8y agoBut why should it take longer than 2 messages? Why chat at all?
- ada1981 8y agoWhy not talk a bit and make a new friend?
- crypt1d 8y agoIs such a cancellation model common in the US? I didn't think anyone does that anymore, except maybe porn sites. Its a really cheap sales tactic and would probably dissuade me from subscribing in the first place.
- lfowles 8y agoMy cable provider requires calling in to downgrade services, but adding them can be done with just a click online! I've also seen it occasionally for services like eMeals.
- fma 8y agoSame with my security provider, SimpleSafe. Gotta call during business hours to cancel for "security reasons", but you can resubscribe or add new features online. The only secure part of canceling via phone is you give a security code... And that code is shown if you log in online.
- ryanlol 8y agoCan't you just quickly dispute the charges online with your CC provider until the company accepts your cancellation?
- jopsen 8y agoThe problem is that they obscure prices, try to avoid cancellation.. Scammy tactics is dishonest, and that's not a good start for a news source. (I have problems finding a gym, because I prefer to do honest business - without obscure pricing)
- tedunangst 8y agoYou can do that too, but I still think you should tell others that it's difficult to cancel. That's the important part. :)
- jopsen 8y agoExactly, the business feels dishonest. How is that a good start for a newspaper?
- csmajorfive 8y agoIf you subscribe in the mobile app, you can self-manage the subscription through iTunes just like any other app.
- kqr2 8y agoIf you are in California, then there is a new law effective July 1, 2018 that says they must let you cancel online: https://www.cnet.com/news/companies-must-let-customers-cancel-subscriptions-online-california-law-says/ https://www.cnet.com/news/companies-must-let-customers-cance... In this article, it specifically mentions how difficult it is to cancel a NYT subscription.