Just my opinion of course, but I see the basic problem as employees using twitter. Many companies encourage employees to use twitter, social media, etc. for mor

Just my opinion of course, but I see the basic problem as employees using twitter. Many companies encourage employees to use twitter, social media, etc. for more direct interaction with customers, the community, etc. What is often overlooked, is that in communication you are first an employee of a company, and your own opinions and feelings come way later. As is clear in this example, not everybody can do this (all of the time). She is certainly entitled to this opinion. But as an employee, she should not have expressed it. Most likely the company didn't reflect on this before allowing/encouraging her to use twitter to communicate. I'm speculating that the company didn't have a communication strategy to contain a shit storm. And in the end just fired the employee. Firing the employee only makes sense if she has a history of causing the kinds of issues. Again, just my personal opinion.