He could have gone to Best Buy, drove the TV home himself if he had a car a 65-inch TV would fit in, dealt with the packaging and setup himself, and then found

He could have gone to Best Buy, drove the TV home himself if he had a car a 65-inch TV would fit in, dealt with the packaging and setup himself, and then found out it was defective. It sounds to me like he got pretty good service and avoided a lot of hassle by doing it through Amazon.