I have seen SaaS products provide incident reports to customers but that were products with SLAs. It depends on Amazon Retail Site in this case, Netflix has pu

I have seen SaaS products provide incident reports to customers but that were products with SLAs. It depends on Amazon Retail Site in this case, Netflix has published postmortems in the past but then again Netflix is very good at blogging(also, open sourcing) their engineering efforts. https://medium.com/netflix-techblog/a-closer-look-at-the-christmas-eve-outage-d7b409a529ee https://medium.com/netflix-techblog/a-closer-look-at-the-chr...