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Amazing that they handled the downtime in such a short time span. Boosts my confidence to actually use GCP. Huge props! Meanwhile.. waiting for the Amazon prim

Amazing that they handled the downtime in such a short time span. Boosts my confidence to actually use GCP. Huge props! Meanwhile.. waiting for the Amazon prime day post mortem.

throwaway5752 8y ago
+1'ed you on the props to GCP, but on Amazon prime, that was only on their retail site, right? Do vendors there have SLA or is there otherwise an obligation to publish a post-mortem on the incident? I think it's different when it's a platform/service provider but the prime day outage only hurt Amazon. My recollection is that AWS service outages had prompt and thorough published incident reports.
- actuator 8y ago
  I have seen SaaS products provide incident reports to customers but that were products with SLAs. It depends on Amazon Retail Site in this case, Netflix has published postmortems in the past but then again Netflix is very good at blogging(also, open sourcing) their engineering efforts. https://medium.com/netflix-techblog/a-closer-look-at-the-christmas-eve-outage-d7b409a529ee https://medium.com/netflix-techblog/a-closer-look-at-the-chr...
- westoque 8y ago
  I don't think there's an obligation for any company to publish a post mortem. But if a company does, it shows that they're a company that's accountable and shows that they care about their customers.
- paulddraper 8y ago
  > I think it's different when it's a platform/service provider but the prime day outage only hurt Amazon. Have you not used Amazon? It's where half the country does their shopping. Many businesses live and die on Amazon as just much as they do on AWS.
  - tedunangst 8y ago
    How many businesses died as a result of the prime day outage?
    - ikeboy 8y ago
      None. Sales were way over sales on a typical day. The outage was way over-hyped.
    - paulddraper 8y ago
      How many businesses died as part of the S3 outage of 2017?
  - throwaway5752 8y ago
    It may come as a surprise, but I have used Amazon. Both on a professional and personal basis! (I say this tongue in cheek). I know businesses that depend on Amazon.com as a primary sales channel were affected, but they don't pay Amazon to sell their product (maybe Pro merchants are the exception). I think they owe us Prime members an outage report even more on that basis. In any case, I think it would be a good idea for them to write an incident report, but don't think it's comparable. edit: I give. Like I said, I think it's different than AWS/GCP outages, but I think your point is great and I think it's a good idea they pubish a report on it. Look forward to seeing it someday.
    - paulddraper 8y ago
      > but they don't pay Amazon to sell their product They certainly do. As with AWS, there are various services offered, each with their own pricing structure. * Payment mechanism (Amazon Pay) * E-commerce interface (Sell on Amazon) * Services marketplace (Selling Services on Amazon) * Advertising (Advertise on Amazon) * Warehouse/logistics provider (Fulfillment by Amazon) Amazon, eBay, or your own ecommerce website problems can cost exactly as much business as AWS, GCP, or your own data center problems. https://services.amazon.com/ https://services.amazon.com/
  - derefr 8y ago
vxNsr 8y ago
My guess is that amazon's post mortem is basically: we misjudged how many people would be hitting our site. not that interesting or noteworthy.
outworlder 8y ago
> Meanwhile.. waiting for the Amazon prime day post mortem. Why are you comparing a cloud provider with a retail site? There was an issue in AWS Frankfurt yesterday, I'm waiting the post-mortem on that.

Amazing that they handled the downtime in such a short time span. Boosts my confidence to actually use GCP. Huge props! Meanwhile.. waiting for the Amazon prime day post mortem.

throwaway5752 8y ago

+1'ed you on the props to GCP, but on Amazon prime, that was only on their retail site, right? Do vendors there have SLA or is there otherwise an obligation to publish a post-mortem on the incident? I think it's different when it's a platform/service provider but the prime day outage only hurt Amazon. My recollection is that AWS service outages had prompt and thorough published incident reports.

actuator 8y ago
I have seen SaaS products provide incident reports to customers but that were products with SLAs. It depends on Amazon Retail Site in this case, Netflix has published postmortems in the past but then again Netflix is very good at blogging(also, open sourcing) their engineering efforts. https://medium.com/netflix-techblog/a-closer-look-at-the-christmas-eve-outage-d7b409a529ee https://medium.com/netflix-techblog/a-closer-look-at-the-chr...
westoque 8y ago
I don't think there's an obligation for any company to publish a post mortem. But if a company does, it shows that they're a company that's accountable and shows that they care about their customers.
paulddraper 8y ago
> I think it's different when it's a platform/service provider but the prime day outage only hurt Amazon. Have you not used Amazon? It's where half the country does their shopping. Many businesses live and die on Amazon as just much as they do on AWS.
- tedunangst 8y ago
  How many businesses died as a result of the prime day outage?
  - ikeboy 8y ago
    None. Sales were way over sales on a typical day. The outage was way over-hyped.
  - paulddraper 8y ago
    How many businesses died as part of the S3 outage of 2017?
- throwaway5752 8y ago
  It may come as a surprise, but I have used Amazon. Both on a professional and personal basis! (I say this tongue in cheek). I know businesses that depend on Amazon.com as a primary sales channel were affected, but they don't pay Amazon to sell their product (maybe Pro merchants are the exception). I think they owe us Prime members an outage report even more on that basis. In any case, I think it would be a good idea for them to write an incident report, but don't think it's comparable. edit: I give. Like I said, I think it's different than AWS/GCP outages, but I think your point is great and I think it's a good idea they pubish a report on it. Look forward to seeing it someday.
  - paulddraper 8y ago
    > but they don't pay Amazon to sell their product They certainly do. As with AWS, there are various services offered, each with their own pricing structure. * Payment mechanism (Amazon Pay) * E-commerce interface (Sell on Amazon) * Services marketplace (Selling Services on Amazon) * Advertising (Advertise on Amazon) * Warehouse/logistics provider (Fulfillment by Amazon) Amazon, eBay, or your own ecommerce website problems can cost exactly as much business as AWS, GCP, or your own data center problems. https://services.amazon.com/ https://services.amazon.com/
- derefr 8y ago

vxNsr 8y ago

My guess is that amazon's post mortem is basically: we misjudged how many people would be hitting our site. not that interesting or noteworthy.

outworlder 8y ago

> Meanwhile.. waiting for the Amazon prime day post mortem. Why are you comparing a cloud provider with a retail site? There was an issue in AWS Frankfurt yesterday, I'm waiting the post-mortem on that.