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> "Partial refund". That's a very low standard for a service level agreement, but typical of Google. It seems to be the standard. The most generous SLA I've s
by luhn 8y ago
> "Partial refund". That's a very low standard for a service level agreement, but typical of Google.
It seems to be the standard. The most generous SLA I've seen is 5% off the monthly bill for each 30 minutes of downtime (up to 100%). If I'm down for 10 hours, waiving one month of bills doesn't come close to the damage done.
An SLA seems to be more of a promise than an agreement, because if the service goes down you're SOL and the provider gets a slap on the wrist (partial refund).
- stephengillie 8y agoI've worked for a cloud provider who paid 45x for downtime. If you were down for an hour, you got 45 hours of credit on your bill. My current ISP credits 5x - I was impacted in an outage expected to last all day, and they credited me 5 days on my next bill.
- joshuamorton 8y ago450 hours is less than a month, so that sla is actually worse than the one the above poster described, at least if you're down for less than a day.
- ptman 8y agohttps://www.upcloud.com/documentation/terms/ https://www.upcloud.com/documentation/terms/ - SLA , 50x, limits apply