4 ms·
One issue I have with Amazon is the lack of a concrete return policy. I was looking in to order a relatively bulky item (soundbar) and I wasn't sure if I would
by biggc 8y ago
One issue I have with Amazon is the lack of a concrete return policy. I was looking in to order a relatively bulky item (soundbar) and I wasn't sure if I would like it. The best item-specific return policy information I could get was that I "may" have to pay for return shipping and that I "may" be charged a restocking fee.
I went to a brick and mortar store instead, bought the same product for the same price with a well-defined return policy. I ended up not being impressed with the sound and was able to return it without hassle.
For small items where out of pocket return shipping wouldn't be too expensive I'll go to Amazon, but for large items I'll stick to places with a local presence.
- joemi 8y agoI agree that they don't have a clear returns policy, and this is a huge problem IMO. Also, if you buy from a "marketplace" (aka third party) seller instead of Amazon, they can have a return policy that's different from Amazon's (or other marketplace sellers). As far as items ordered directly from Amazon, I've found them to only give free return shipping if the item is broken or there's another issue that's Amazon's fault. They don't seem to give free return shipping if I just don't like the product. (At least that's how it is for my account. I've heard some of these policies are different for different account holders!)
- dplgk 8y agoFor things like that,I generally order from Target or Walmart so I can an return it, hassle free and no worry of shipping fees or damage on the way back.