I understand, and, though it's not in the original post, I will say again. We screwed up. We are really sorry. This was a confluence of unexpected events that

I understand, and, though it's not in the original post, I will say again. We screwed up. We are really sorry. This was a confluence of unexpected events that slipped through our systems (which included both humans and algorithms). We know it will take a long time to rebuild the trust we've burned, and we are committed to doing it. In addition, as I said earlier, the options to ensure that you have additional protection (WHICH YOU SHOULDN'T HAVE TO DO, I'M JUST OFFERING IT) are at no cost: - Provide a valid phone number where we can reach you in the event of suspicious activity on your account. - Provide one or more billing admins to your account. - Provide a secondary payment method in case there are problems charging your primary method. - Contact our sales team to see if you qualify for invoice billing instead of relying on credit cards (this is much lower than you would generally think)