I recently switched to T-Mobile from Verizon, because they were willing to straight up pay off the phone I bought a few months ago, whereas being a Verizon cust

I recently switched to T-Mobile from Verizon, because they were willing to straight up pay off the phone I bought a few months ago, whereas being a Verizon customer for a decade has given me basically no benefits whatsoever. Anyway, there was a screwup with the reimbursement, and the one thing I'll give T-Mobile's customer service is that any time you contact them, they text a survey to you afterward, and if you express displeasure through the survey, man, they are all over that. You get a call back shortly after from someone in a department dedicated to fixing customer service issues. I'm pretty sure it's the very first time that responding to one of those surveys wasn't a total waste of time. I really wish more companies handled it that way.