I know, I guess the funny part is the opposite was true with this account on AWS. The GCP issue (as detailed in the original medium post) was a lot of spending

I know, I guess the funny part is the opposite was true with this account on AWS. The GCP issue (as detailed in the original medium post) was a lot of spending on what appeared to be a new account (again, this was OUR mistake). The reason the AWS one frustrated me so much was there was effectively ZERO spend. In our case, we're adding a second human in the loop (we already had one) to double check this. Customers can also add their own human to reach out to by connecting to a sales person (it's free and extremely low pressure!)