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What was the "reality check" part about Ms Kordash's day at the end? She sold a TV, provided what appeared to be prompt and complete customer service, and the c
by classichasclass 8y ago
What was the "reality check" part about Ms Kordash's day at the end? She sold a TV, provided what appeared to be prompt and complete customer service, and the customers seemed to like her. The main drawback -- a relatively older clientele which may not necessarily be big consumers of the latest shiny -- was more due to the area she was serving. Certainly the level of service is expensive to provide, but it seems like Best Buy is either able to handle or at least reasonably aware of that cost.
- zwieback 8y agoI was asking myself the same question - maybe that field customer service and human contact are what makes BB compete effectively with Amazon?
- classichasclass 8y agoMaybe, but the choice of words implied that there was some limit on their aspirations. However, she seemed to do very well in the field and clearly represented a competitive differentiator. I'm sure Amazon is taking notes.