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This is a fantastic insight, it crystallizes a sense of foreboding about Google I have had for several years now since a friend got locked out of his GMail acco
by skmurphy 8y ago
This is a fantastic insight, it crystallizes a sense of foreboding about Google I have had for several years now since a friend got locked out of his GMail account by Google and had no redress. Dealing with Google is like dealing with an insect colony in contrast to Amazon or Apple support. Other large tech firms like Atlassian offer excellent support as well. I think hguhghuff is right: they don't seem to want a real conversation with their customers. No human touch.
- fjsolwmv 8y agoAtlassian is not a "large" tech firm. By any size metric it is 1% of the others you mentioned.
- skmurphy 8y agoFair point they are in the top 100 but not the top 50 Software/SaaS firms. They are at about a 600M run rate so I don't think of them as a "small" firm but but they not the behemoths that Apple, Google, Amazon, Facebook are.