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A couple of points: - Going "offline billing" is free and available to any sized customer. - we already have/had 7x24 support which is how this was resolved in
by TheIronYuppie 8y ago
A couple of points:
- Going "offline billing" is free and available to any sized customer.
- we already have/had 7x24 support which is how this was resolved in the first place. We're adding chat as well, specifically for billing issues.
That said, every other bit of your feedback is correct, and we know. Nothing will prove that we take this seriously other than time, and we hope to show you all that we are committed for the long haul.
Tl;Dr We screwed up. We're sorry.
Disclosure: I work at Google on Google Cloud.
- deleted 8y ago[deleted]
- dantiberian 8y agoWhen I asked for more info on setting up offline billing I was told that I needed to spend $2.5k/mo and up to qualify - https://news.ycombinator.com/item?id=17559784 https://news.ycombinator.com/item?id=17559784.
- dantiberian 8y agoThis was the full context I meant to link to: https://news.ycombinator.com/item?id=17563439 https://news.ycombinator.com/item?id=17563439