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<comment class='devils-advocate'/> From what it seems like, most large companies tend to use the same few arbitration firms. JAMS and AAA come up often in the
by Karunamon 8y ago
<comment class='devils-advocate'/>
From what it seems like, most large companies tend to use the same few arbitration firms. JAMS and AAA come up often in the contracts I've read. How often does this "arbitrator shopping" actually happen? It's a complaint I hear often, but little in the way of data to support it.
I have seen data to suggest that arbitrators rule often in the favor of the companies, but that could be a result of more people raising bullshit claims since it's significantly easier to do so.
- pixl97 8y ago>om what it seems like, most large companies tend to use the same few arbitration firms Maybe the other arbitrators went out of business because they ruled on the consumer side. See: survivorship bias.
- Karunamon 8y agoI'd love to see the data either way. "Arbitration is popular because it always screws the customer!" is a wonderful emotionally-evocative talking point, but that seems way too simplistic and pithy for me.
- MaupitiBlue 8y agoArbitrators, like jurors, tend to split the baby if there is a halfway decent rationalization for doing so.