2 ms·
Just to clarify your comment on "What they offered was exactly what travel insurance is there for." They didn't offer me anything. Not one piece of my cover was
by rsbadger 8y ago
Just to clarify your comment on "What they offered was exactly what travel insurance is there for." They didn't offer me anything. Not one piece of my cover was offered. They 'offered' me a flight home as a goodwill gesture. They stressed that they didn't have to. It was a really shitty tactic. If you complain to a company and accept "their goodwill gesture" you are agreeing that no further action will be taken. If I had accepted their flight home, that would have been my insurance void and I would have no grounds to appeal.
- trocadero 8y agoYour booklet says: We will not cover the following: 2. Any treatment or surgery which we think you do not need immediately and can wait until you return home. Our decision is final. That's what travel insurance is. It's there to pay for care until you can fly home. Accepting their flight home isn't voiding your insurance. It's getting the coverage you paid for.
- rsbadger 8y agoIt would have been if they said "we will fly you home, as per your cover" but they didn't, the flight home was a goodwill gesture. If they weren't going to pay for my 2nd operation, I would have ditched the "reasonable attitude" and claimed for the 1st operation. They knew that, so by offering me the goodwill flight home they were literally trying to make me void my own cover. Furthermore, the policy says clearly, until I CAN fly home. My DR had explicitly told me I could not. I wasn't going to risk my health for the sake of my arsehole insurance company and their bullshit attempts to wriggle out of paying. Ask yourself, would YOU have ignored the advice of your DR, who knew your case personally, in favour of the "opinion" of a private company whose sole motivation is financial?