4 ms·
Being able to send a dish back doesn't exist because waiters rely on tips. If restaurant owners and managers didn't accept it, waiters would not be permitted to
by Perceval 8y ago
Being able to send a dish back doesn't exist because waiters rely on tips. If restaurant owners and managers didn't accept it, waiters would not be permitted to do it. It's not like waiters take a plate back to the line and beg the cooks to do another one because otherwise they won't get tipped. "The customer is always right" is why American service (in general, not just in restaurants) is customer-friendly. It has nothing to do with tipping waitstaff.
- wonton2 8y agoI have sent back dishes multiple times in China and gotten a new one with no problem and waiters are generally very nice (and not just to foreigners in tourist places). I guess waiters are different everywhere, restaurants are different and individual preferences are different.
- pascalxus 8y agoare you sure those were real Chinese restaurants, not tourist trap restaurants? I was under the impression, from a local of China, that you could under No condition at all, request a dish be replaced. One chinese restaurant (a traditional one where the wait staff speak chinese) in the US wouldn't even do that.