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One question since I know some of the Backblaze folks respond to these threads: In addition to calling (and possibly getting blocked/ignored), does your custom
by fencepost 8y ago
One question since I know some of the Backblaze folks respond to these threads:
In addition to calling (and possibly getting blocked/ignored), does your customer service staff send text messages? I suspect that a big percentage of the phone numbers you have are for cell phones these days, and I see a lot less SMS spam than I do telemarketing. SMS would also allow you to get a bit of info visible to recipients (e.g. "Backblaze CC Expired") with more detail once a message is opened.
- atYevP 8y agoYev from Backblaze here -> I believe we do send SMSs in the case of a Cap or Alert getting reached, so yes that could be possible - though I'm not sure if an SMS is part of our billing failure process - that's an interesting question!
- u02sgb 8y agoBackblaze B2 customer here. My credit card stopped accepting your billing and no SMS for me. Took me a month or so to notice the emails and update my details. I've got SMS alerts active for Caps. Would be worth adding that as was a bit scary when I noticed the mail (think it was the third one you'd sent!).
- atYevP 8y agoVERY good to know! Thank you!