Eh, I really depends. I think softphones are great if you use the phone infrequently, or if you use the phone so often that you always have a headset on. If you

Eh, I really depends. I think softphones are great if you use the phone infrequently, or if you use the phone so often that you always have a headset on. If you use the phone a several times a day for really short periods using a softphone is a pain. That's not even taking the average age of the employee into account. I worked at a place where the average employee was probably 45 or so.