Thanks for the recommendation! I think the hard part is to walk the line between stagnation & over-expansion. This is a dilemma we all face in organizations la

Thanks for the recommendation! I think the hard part is to walk the line between stagnation & over-expansion. This is a dilemma we all face in organizations large and small as well as individually. Building systems and processes (a.k.a Habits) that allow us to assume and integrate some new set of "stuff" without having to think about them (so we can move on to the next new "stuff") are what sets these companies apart; Amazon has been brilliant at this; however, from my perspective, looking at all the high-rise office buildings going up, it seems like maybe Icarus has flown too high... But again, I could be building a narrative to fit my preconceived ideas... I'm definitely no authority here. Maybe this is just another blip... I think more troubling to me is the overall degradation in quality of the things I have formerly taken for granted in Amazon -- the quality of the products and ratings.