3 ms·
oncall is the worst
by adreamingsoul 8y ago
oncall is the worst
- cheeze 8y agoNot oncall for Amazon but I don't particularly mind it. It sucks to have to be near a computer for the time, but I actually find digging in and finding that needle in a haystack pretty fun. On a good team, the life interruption is minimal.
- sateesh 8y agoAs much as I like digging,debugging and learning that comes with it, fixing things under tremendous time pressure wears me out :(
- iotscale 8y agoWhen I was on-call for a big project, I jumped every time my phone rang. It wasn't a good experience at all. "We are at the fair, I have 18 customers lined up but I can't take orders. Can you fix this now or should I start taking them on paper?" You know the joke that atheists don't believe in god until the plane nosedives? That was the moment for me :) "Oh, I... I need to see the error message before I can say anything. We don't have any errors logged. Hmm... Would you allow me to remote into your device?" "Can't do that. We lost the internet connection here, sorry." Ugh.
- bpchaps 8y agoHow long have you been on call for and how many 3am wakeup calls have you had? I used to think these same. Protip: you won't always be on a good team.
- unityByFreedom 8y agoI'm in Asia and always thought I'd make a great on call person for those of you who haven't jumped ship. I should apply somewhere.
- bpchaps 8y agoHah. I'm genuinely surprised this isn't more of a thing.
- zerotolerance 8y agoI prefer to be oncall as long as I'm empowered to prioritize software improvements that reduce ops burden and improve customer experience.
- zwischenzug 8y agoWe reduced the stress of on-call by introducing processes that supported creativity and reduced panic: https://zwischenzugs.com/2017/04/04/things-i-learned-managing-site-reliability-for-some-of-the-worlds-busiest-gambling-sites/ https://zwischenzugs.com/2017/04/04/things-i-learned-managin...